Soul Store - Shipping Methods

We process and ship orders during our main service hours (Monday through Friday, 9 a.m. to noon and 3 p.m. to 5 p.m.). We normally ship within 24-48 hours. All our shipments are insured against theft and damage. Insurance coverage expires as soon as the shipment and written confirmation of receipt have been received.

Delivery time

Within the EU, delivery times range from 2 to 7 business days. For international deliveries, please contact our customer service department.

Order tracking

As soon as the goods are shipped, you will receive an e-mail with your shipment tracking number, which you can use to track your shipment.

Customs duties and taxes

Customs duties and taxes are included within the EU. International deliveries are made DDU (delivery duty unpaid). This means that all customs duties and other costs are paid by the customer.

The following countries are part of the European Union:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, and Sweden.

Soul Store - Return Policy

Return costs

Italy: €9.00 

EU: €12.90 

Effective Date: 12/13/2023

At Soul Store, we strive for our customers to be satisfied with their purchases. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience with us enjoyable and worry-free.

1. Eligibility for Return:

Items must be unused, in their original condition and with all labels attached.

Returns must be initiated within 14 days from the date of purchase.

2. Return Procedure:

- Log in to your Soul Store account and go to the "Order History" section.

- Select the order containing the items you wish to return.

- Follow the online instructions to start the return process.

3. Method of Refund:

Refunds will be processed using the original payment method.

Please allow 14 business days for the refund to be reflected in your account.

4. Non-Returnable Items:

Some items are non-returnable, including:

Custom or made-to-order items.

Items marked as final sale.

5. Exchange Policy:

Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Return Shipping Charges:

Customers are responsible for return shipping costs, except in cases of defective or damaged items.

7. Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service department within 7 days of receiving the product. We will assist you in resolving the problem.

8. Contact Information:

If you have any questions or concerns regarding returns, please contact our customer service department at or +39 0471 794215.

9. Changes to the Return Policy:

Soul Store reserves the right to update or modify this return policy at any time. Please review the policy periodically for any changes.

By making a purchase on the Soul Store website, you agree to abide by this return policy.

Many kisses, Soul Store!